Privacy Policy

This Privacy Policy explains how Topographical Touch Massage & Bodywork LLC ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit topographicaltouch.com (the "Site"), contact us, book or receive services, make a purchase, or otherwise interact with us.

This policy applies to information handled through the Site and our related customer interactions. It does not apply to a third party's own website, application, or service, even when the Site links to it.

• Contact and customer information, such as your name, email address, phone number, and passwordless customer record.
• Booking and service information, such as the service, provider, location, date and time you select, appointment history, and information you choose to include in a booking note or form.
• Transaction information, such as the services, products, gift cards, or promotions associated with a payment, along with payment status and limited payment-card details supplied by the payment processor. We do not receive or store your full card number.
• Communications and content you provide, such as inquiries, feedback, reviews, testimonials, survey responses, or photos when those features are offered.
• Device and usage information, such as IP address, browser and device type, referring pages, pages viewed, approximate location derived from IP address, and security or diagnostic events.
• Cookie and preference information, including the privacy choices saved through our consent tool.

We collect this information directly from you, automatically from your browser or device, from service providers that help us operate the Site, and from other sources you direct to share information with us. The information actually collected depends on the features you use and the services or products offered by the business.

• Provide, personalize, and improve the Site, services, products, and customer experience.
• Schedule, confirm, deliver, reschedule, and manage appointments or service requests.
• Process payments, deposits, refunds, product transactions, and gift cards.
• Send confirmations, reminders, receipts, account-access links, and other service-related communications.
• Respond to questions, provide support, and maintain our relationship with you.
• Send marketing communications when permitted and honor your communication preferences.
• Measure performance and understand use of the Site when the relevant optional technologies are enabled.
• Protect the Site, customers, personnel, and business; prevent fraud or misuse; and enforce our terms.
• Comply with legal, tax, accounting, licensing, insurance, and recordkeeping obligations.

We may disclose personal information to service providers that support hosting, booking, payment processing, communications, data storage, security, professional advice, analytics, or advertising. These providers receive information for the services they perform for us and are subject to their own contractual and legal obligations.

We may also disclose information to a provider or location involved in your appointment; when you direct or authorize us to do so; to comply with law or protect rights, safety, and security; or as part of a merger, financing, reorganization, sale, or transfer of all or part of the business.

The Site uses cookies and similar technologies that are necessary for security, booking, payments, and saved preferences. Optional technologies may also support preferences, analytics, or marketing; marketing stays off unless you allow it. Use the cookie bar or the “Cookie settings” control to accept, reject, or change optional categories at any time. See our Cookie Policy for more information.

Where required, we also treat a recognized browser-based opt-out preference signal, such as Global Privacy Control, as a request to opt out of sale, sharing, or targeted advertising for that browser or device.

We may send transactional communications needed to provide a service or complete a purchase. Marketing email or text messages are sent only where permitted. You can unsubscribe from marketing email using the link in the message and can withdraw text-message consent as described in the message. Opting out of marketing does not stop essential service communications.

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and appointment records, resolving disputes, preventing fraud, and meeting legal, tax, insurance, and accounting obligations. Retention periods vary by the type of record and applicable requirements. We then delete, de-identify, or securely dispose of information when appropriate.

The Site's consent preference is generally stored for up to six months unless you change it sooner. Unsubscribed communication records may be retained as needed to honor your choice.

Depending on where you live and subject to legal exceptions, you may have the right to:

• Know or access the personal information we hold about you.
• Correct inaccurate personal information.
• Delete certain personal information.
• Receive a portable copy of certain information.
• Opt out of sale, sharing, targeted advertising, or certain profiling.
• Limit certain uses or disclosures of sensitive personal information.
• Withdraw consent where processing relies on consent.
• Appeal a decision we make about a privacy request.

To make a request, contact us using the details below and describe the right you want to exercise. We may need to verify your identity and authority before completing a request. You may use an authorized agent where applicable. We will not discriminate against you for exercising a privacy right.

The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from a child under 13 without legally required authorization. A parent or guardian should make bookings and purchases for a minor when required. If you believe a child has provided information improperly, contact us so we can review and address it.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining control of access links and devices you use with the Site.

The Site is operated from the jurisdiction where the business is located, and its service providers may process information in other countries. If you visit from elsewhere, your information may be transferred to a country with different privacy laws. Any transfer is subject to applicable legal requirements and the safeguards offered by the relevant service provider.

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The date at the top of the page shows the latest revision. If a change is material, we may provide additional notice where required.